The Dream Baggage Transforms Shipping Operations from Excel to Drupal

Staff Reporter

The Dream Baggage (TDB) has revolutionized its business operations by transitioning from Excel spreadsheets to a robust Drupal platform, with the expert assistance of weKnow Inc. Initially handling a few package orders via Excel, TDB now processes thousands of packages monthly and supports over 600 users and businesses. This migration has significantly streamlined their processes, reducing customer service inquiries by 40% and providing customers with real-time status updates on their shipments through an intuitive web platform. The implementation has resulted in happier customers and clear organizational processes, marking a significant improvement in efficiency and scalability for TDB.

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Source Reference

Title

How we shifted a shipping company's entire business ops from Excel to Drupal

Byline

Not provided

Date of Publication

Not Provided

Organization

WeKnow

URL

https://weknowinc.com/our-work/case-study-dream-baggage/

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Case Study