Required Skills and Qualifications

• This is a high volume and high visibility position demanding reliable, timely delivery of high caliber service and standards compliant work product. 
• Demonstrated hands-on experience assisting content editors within Drupal 7 & 9. Experience in Drupal 7/9 either with Site Building, Front End or Back End Development - especially working with Webforms, Views, Content Types, Blocks, Boxes, Paragraphs, etc. 
• Must have thorough understanding of and hands-on experience troubleshooting Webforms.
• Ability to troubleshoot and correct HTML; good understanding of HTML forms, specifically; excellent problem solving and troubleshooting skills, generally. 
• Working knowledge of web accessibility standards; testing and remediating website content to meet accessibility standards. Experience with accessibility testing tools such as Wave, Axe, SiteImprove, etc. helpful.
• Well-rounded knowledge of web technologies, web development tools, usage of social media, analytics, content management systems and computer systems, etc. 
• Familiarity working with multiple environments, version control systems. Knowledge of GIT Repositories and continuous integration tools, CSS, Twig, js/js libraries, PHP, Yaml, are all pluses.
• Experience working with Agile or Scrum teams, familiarity with JIRA helpful. 
• Ability to Client, understand and communicate technical solutions and instructions with customers of varying levels of technical understanding, poise, and professionalism in all customer and team interactions a must. 
• This is a web-focused customer support position. Submissions focused on networking, systems administration, telecommunications, operating systems or general desktop application support will be viewed as weaker and unqualified candidates compared to submissions with a demonstrable focus specifically on web-related customer support. Candidates must have both solid web skills and helpdesk skills. 

Minimum Qualifications 

• Experience working in a fast-paced and high-volume environment.
• Ability to understand and communicate technical solutions and instructions with customers of levels of technical understanding.
• Stellar communication skills, both verbal and written.
• Strong knowledge of web and helpdesk skills.
• Ability to adapt to multiple tasks and shift work objectives.

• Ability to code and troubleshoot in HTML and CSS

  This opening is for a full-time salaried position. The position is largely remote, with some limited travel that may be required to the on-site office location in Washington DC.