QED42 Case Study: Redefining Legal Access with UX and Drupal for ILAO
QED42 published a compelling case study highlighting their collaboration with the Illinois Legal Aid Online (ILAO) to overhaul their user-centric legal access platform. Facing usability challenges on their Drupal 7 website, ILAO sought to streamline navigation and improve accessibility for individuals urgently seeking legal information.
QED42 embarked on a design-first approach, prioritizing content organization and user experience enhancements. Their efforts included migrating ILAO's website to Drupal 8, transferring a vast amount of data and implementing a component-based design approach during the transition to Drupal 10.
The outcomes of this collaboration were significant, resulting in improved navigation, enhanced search functionality, and a simplified legal information retrieval process for users. With practical UX enhancements, expanded translation capabilities, and improved mobile experience, ILAO's website offers a seamless browsing experience, ultimately contributing to heightened user satisfaction.
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