Senior Website Support Project Manager at Kanopi Studios

Job Title: Senior Website Support Project Manager

Company: Kanopi Studios

Location: Wilmington, Delaware, U.S.A

Posted Date: 2021 November 20

Link: https://apply.workable.com/kanopi/j/93651FAF48/

Skill Level: Experienced

Job Type: Full-Time Remote (Only for Residents of U.S and Canada)

Job Responsibilities

As a Senior Support Project Manager, your typical day may include:

• Working with developers to understand technical concepts, and translating those concepts into layman’s terms for our clients.
• Overseeing multiple clients and projects, and the Kanopi developers and UX/UI resources that support them.
• Leading the onboarding of existing accounts transitioning from build, and the kickoff of new accounts joining support.
• Understanding a client’s business needs and being able to clearly convey those to Kanopi team members.
• Facilitating regular meetings with clients; articulating next steps, demonstrating new features and functionality, and proactively identifying needs.
• Curating a backlog of work for each project; ensuring project teams have the clear information they need, working with clients to fill in any gaps, and prioritizing as needed.
• Identifying and sharing potential larger projects with the Management team or strategically determining when a larger initiative would be beneficial for the account.
• Personally handling "quick win" WordPress or Drupal site configurations and content entry prior to escalating to the development team.
• Critically evaluating tasks to ensure the ask is the right solution.
• Expediting urgent requests or needs, and prioritizing work accordingly.
• Carefully monitoring budgets and timelines to ensure tasks are completed on-budget, and on-time; keeping clients and Kanopi management in the know by reporting with hours and progress updates on a regular basis.
• Working with clients and project teams to remove barriers to completing work.
• Explaining complex technical concepts to clients using clear non-technical language.
• Forecasting and resourcing appropriate Kanopi team members based on a project’s needs; including front-end/back-end developers, UX strategists, and designers.
• Gaining a deep understanding of the clients’ web properties you manage to anticipate and recommend appropriate needs to clients.
• Reviewing completed work (designs, documents, development work) to ensure a standard or quality before clients review.
• Demonstrating good time management skills to stay on top of your workload and the team members’ you are managing.
• Learning to sense impending burnout in developers and yourself, and proactively prevent this.
• Knowing when to push back on behalf of Kanopi’s best interests, and when to escalate situations to the attention of Management.
• Maintaining a calm demeanor when in stressful or high-pressure situations.
• Assisting in the overall process of making the company awesome by building repeatable patterns for success and happiness.

Qualifications:

• Have agency Project Management experience working with Drupal and/or WordPress
• Have experience troubleshooting bugs, working with site configurations, and understanding key features and functionality within Drupal and WordPress
• Have experience managing a web build project throughout its full life cycle
• Have experience managing and working with distributed project teams
• Have experience forecasting development project resources
• Understand core aspects of managing content within Drupal and WordPress
• Have used ticketing systems to outline, prioritize, and queue work for development teams
• Can demonstrate an ability to set priorities and communicate changes to both the development team and account manager
• Can work well under pressure within a fast-paced environment on multiple projects
• Have the ability to manage the day-to-day delivery of engagements, risk mitigation, issue tracking, change management, and escalations
• Possess strong problem-solving abilities, intelligence, initiative, and the ability to thrive under pressure
• Have a passion for the web, for open source development, and for working with a bunch of fun, humorous people
• Have excellent interpersonal and communication skills
• Possess an awareness of best practices with respect to performance, configuration, and development

Pay Scale: Not mentioned