Sathish Balakrishnan

He is the Senior Vice President for Technology & Delivery at Altudo. With over 25 years of experience successfully delivering scalable IT systems and solutions, his expertise is building technology and infrastructure roadmaps and enabling digital and cloud transformation to help scale companies. He has an exemplary track record in helping organizations drive revenue by planning future successions, sustainability operations, and strengthening the talent bench.

From his LinkedIn profile:

Senior Vice President | Business Technology Delivery | Digital Services | SaaS | Customer experience(CX) | Cloud Transformation | Marketing Automation | MBA | DXMVP

Seasoned Technology Executive with 24+ years of delivering scalable IT systems and solutions. At the core of my expertise is building technology and infrastructure roadmaps and enabling digital and cloud transformation to scale companies successfully.

A few of my key highlights include:

Supporting Business Growth: Enabled 100% growth within a year by leveraging extensive information and technology expertise, introducing new practice areas, and revamping organizational efficiency.

Scaling organizations: Boosted the revenue growth by 9x and empowered future succession planning and sustainability by expanding the company from 85 to 580 employees and strengthening the talent bench.

Improving business efficiency: Accelerated project completion by 30% by introducing a component library of customizable models

Customer Focus: Grew average CSAT score from 2.8 to 4.6+ and achieved NPS of 78 by integrating technical governance across accounts through instituting various capability CoEs, creating a playbook, checklists, best practice documents, and milestone-based audits

Organizational Leadership: Foster agility, training, and mentorship of 500+ Developers, Architects, Creative Directors, and Project Managers responsible for leading 80+ simultaneous projects, maintaining 100% client retention, and ensuring uninterrupted customer experience.