CRM

The latest Talking Drupal episode examines how Drupal can be used to build a native CRM system, covering architecture decisions, core concepts, and practical use cases. The discussion also highlights related modules and considerations around security and integrations. ...more

Organisations evaluating digital partners often compare Drupal-focused agencies with general web development firms. While the distinction appears to centre on platform expertise, the decision typically reflects broader architectural, governance, and lifecycle considerations. The choice can influence upgrade paths, integration stability, and long-term technical debt. ...more

Dan Frost, Managing Director at Adaptive, argues that organisations considering AI-assisted website rebuilds must first audit the hidden integrations, workflows and business logic embedded in mature platforms. Without surfacing these invisible capabilities, rebuilds risk eroding operational value in the pursuit of speed. ...more

Drupal’s Webform GoHighLevel Integration module has passed community review. It connects webforms to the GoHighLevel CRM, supporting field mapping, tagging—including dynamic tags—and lead automation. ...more

Is your nonprofit held back by outdated CRM and donation systems? Priyanka Phukan of Specbee explains how poor tech integration weakens fundraising and donor engagement—and how Drupal enables seamless, future-ready solutions. ...more

In Episode 512, Nic Laflin, John Picozzi, and JD Leonard discuss the new open-source Member Platform—why it exists, how it's built, and how you can contribute. Plus, a detailed review of the Profile module and its role in managing user data. ...more

Chris McGrath of Esteemed Inc. is leading a rebuild of a Drupal 9 ATS/CRM system using Drupal 11, custom entities, React, and AI tools like ChatGPT+. The project separates CRM and ATS functionality and includes plans to open-source the Standard version. ...more

DrupalCon Atlanta 2025 will showcase Drupal CMS’s marketing capabilities with sessions on AI, SEO, content strategy, and analytics. Marketers can explore new features, network with industry experts, and collaborate with developers to enhance digital strategies. ...more

Aaron Crosman examines three main data architectures for constituent portals—integrated CRM solutions, external platforms, and proxy-based setups—analyzing their strengths, limitations, and suitability for different organizational needs. ...more

Jigish Chauhan from AddWeb Solution compares HubSpot and Drupal, analyzing their strengths and weaknesses. The blog helps businesses decide which CMS best suits their needs, balancing ease of use with customization and scalability. ...more

ICON Agency and Xenai Digital are revolutionizing government services by integrating Salesforce, Drupal, and GovCMS. This approach aims to deliver secure, user-friendly digital experiences that meet modern citizen expectations, improve engagement, and streamline public service delivery. ...more

Kashyap Rai from Specbee discusses using Drupal to create personalized web experiences through CRM integration, e-commerce platforms, and UTM tags. Learn practical methods for enhancing user engagement and driving revenue growth. ...more