MDSAP Drupal Rebuild Improves Regulatory Document Access and Brand Consistency

Growing demand for regulatory documentation access led the Medical Device Single Audit Program (MDSAP) to redesign its public-facing website and establish a unified visual identity across programme materials. The rebuild introduced a searchable document library, revised information architecture, and a modular design system using Drupal 10 and GovCMS.

MDSAP allows medical device manufacturers to undergo a single Quality Management System audit recognised by multiple regulatory authorities. After transitioning from a pilot initiative to a fully operational programme in March 2016, the system expanded to include approximately 7,000 certified manufacturers worldwide. As participation increased, larger volumes of audit materials, forms, and supporting guidance also became publicly accessible, increasing the complexity of navigation and document retrieval.

Before the redesign, users often needed to know exact document codes to locate procedures, forms, and compliance guidance. According to the case study, this created usability challenges for regulators, auditors, and manufacturers working across multiple certification and audit processes. The programme also lacked consistent branding across certificates, templates, presentations, and other public materials.

The project combined branding redevelopment, information architecture planning, and platform implementation into a single workflow. Discovery sessions and stakeholder engagement informed the redesign process, which focused on simplifying navigation and improving how users locate audit-related resources.

Branding work included the creation of a new logo, brand guidelines, presentation templates, and standardised document assets intended to establish a more consistent programme identity across communications and certification materials.

The Drupal 10 and GovCMS rebuild introduced a modular design system based on reusable components, enabling the addition of new layouts and content sections while maintaining visual and functional consistency. The revised information architecture was also designed to reduce dependence on document-code-based searches by supporting browsing and filtering across broader content groupings.

A central feature of the platform is the new document library, which allows users to browse and filter materials by category, process, and document type. The system also connects related documents within the same workflow, so associated audit materials can be accessed together.

The project received recognition in the Splash Awards 2026 programme, winning in the Design/UX category and receiving a nomination in the Corporate/DXP category. The published case study does not provide implementation-level configuration details or quantitative performance metrics beyond usability and organisational outcomes.