Sitback Solutions

Putting People At The Centre Of Everything We Do

Sitback is a Human-Centred Design and Development Agency based in Sydney, Australia. We specialise in Psychology-based User Experience Design, Web Development and 24/7 Support & Optimisation - working closely with our clients to help them engage more effectively with their customers online.

At Sitback, we believe that everyone deserves exceptional experiences.

Whether your customers are consumers, companies, students, citizens or staff, we exist to ensure your organisation offers the best possible experience, designed around the needs of your customers, resulting in increased satisfaction and business success.

We employ;

✔ A team of registered Psychologists & HCI Specialists to apply a depth of research to our work and optimise the UI design, maximising the User Experience on your website;
✔ A specialist Software Development team to build bespoke solutions tailored for a positive User Experience;
✔ A dedicated Support & Optimisation team to ensure your website is available and performing brilliantly;
✔ A Digital Delivery team to ensure all support and project related activities are run effectively - on time and on budget.

We work with top brands across all sectors including Finance, Retail, NFP, Entertainment, Government, Education, and Corporate.

Some of the fantastic companies we have been fortunate enough to work with include Subaru, ANZ, Westpac, Citibank, Univerity of Sydney, Woolworths, Luna Park, and Starlight.

Awards and Industry Recognition

✪ Number 18 in the BRW Best Places to Work 2016
✪ Number 21 in the BRW Best Places to Work 2015
✪ Employer of choice 2016, City of Sydney Business Awards
✪ Excellence in business 2016, City of Sydney Business Awards
✪ Overall business of the year, City of Sydney Business Awards
✪ Employer of Choice 2016, NSW Business Chambers

Our Dedicated Team

Software Development

Technically creative, the Development team is from a strong technical heritage and provide technical consultancy, architecture, 3rd party integration, research and custom development.

The Front-End team delivers best practice accessibility and responsive design using technologies such as: HTML5, CSS3, Javascript and Ajax.

The Back-End team specialises in the implementation and customisation of Web Content Management Systems (Drupal). A pragmatic approach to development optimises the opportunity for code re-use, speed of delivery and quality assurance.

A team of System Engineers provide low level platform architecture, hosting, configuration, monitoring and support. Disaster Recovery (DR) plans mitigate risk and optimise platform uptime and performance. Find out more about our Drupal Development Team.

Technical excellence.
Best practice development.
High performance resilient systems.
Defining industry standards.
Drupal specialists.

User Experience

The Sitback UX team are passionate about working with clients to create great customer experiences. Our team of psychologists and HCI experts apply a rigorous methodology to uncover the needs and motivations of both the business and end-user, resulting in interfaces that deliver on business objectives and fulfil customer needs.

Our speciality lies in applying an in-depth understanding of scientific research techniques, and social and cognitive psychology, to understanding complex domains and requirements Find out more about our User Experience services.

Support & Optimisation

The Support & Optimisation team provide software support and maintenance services to client websites. The service delivers a help desk with a single point of contact and a pool of trained developers, producers, system administrators and designers to call upon to manage, maintain and optimise all website activity.

The team are specialists in the investigation and resolution of issues; site tracking, analytics and insights; A/B and user testing.

All issues are managed through a ticket management system to provide a transparent audit trail of requests, activities and time spent.

Strict SLA's ensure response times and client expectations are met and monthly reporting ensures accountability. Find out more about our Support and Optimisation service.

24/7 Platform Support

The 24/7 Platform support team monitor, respond and resolve all web-related platform issues around the clock; 24 hours a day, 7 days a week. The team are locally based and experienced Systems Engineers and Software Developers. They ensure maximum website uptime and deliver round the clock peace of mind for clients with a business critical web presence. It's insurance for the digital age. Find out more about our 24/7 Support service.

Digital Delivery

Our Digital Delivery team is a core focus of Sitback Solutions. Our project life-cycle engages the right people at the right time and ensures accurate and effective scoping, timeline, budgeting and reporting. Our delivery workflow follows a pragmatic blend of Waterfall and Agile methodologies and allows for flexibility, risk mitigation and continued quality assurance.Find out more about our Development Delivery methodology.