Sitback Solutions

Sitback is a Human-Centred Design and Development Agency located in Sydney, Australia. The company focuses on Psychology-based User Experience Design, Web Development, and 24/7 Support and Optimisation. Sitback collaborates with clients to enhance their online engagement with customers, aiming to create positive experiences for various user groups, including consumers, businesses, and students.

The agency employs a team of registered psychologists and Human-Computer Interaction (HCI) specialists to conduct thorough research that informs user interface design. This approach helps to improve user experience on client websites. Sitback also has a dedicated software development team that creates custom solutions tailored to user needs, as well as a support team that ensures websites are consistently available and performing well.

Sitback serves a diverse range of sectors, including finance, retail, education, and government, and has worked with notable brands such as Subaru, ANZ, and Woolworths. The company has received several awards for its workplace culture and business excellence.

The software development team at Sitback focuses on both front-end and back-end technologies, ensuring best practices in accessibility and responsive design. The user experience team applies scientific research methods to understand user needs and create effective interfaces. Additionally, the support and optimisation team provides ongoing maintenance and issue resolution for client websites, ensuring transparency and accountability through a ticket management system.

Sitback's 24/7 platform support team monitors and resolves web-related issues around the clock, providing clients with peace of mind regarding their online presence. The digital delivery team manages project lifecycles, ensuring effective planning, budgeting, and reporting through a blend of Waterfall and Agile methodologies.