What we do

CivicActions helps government agencies better serve the public through large-scale modernization projects that impact the lives of millions of people. Open source technologies (such as Drupal) and human-centered design are at the core of our work.

We partner with agencies to solve complex problems and improve the delivery of critical services like Veteran benefits, health care for retirees, adult education, and national scientific research. 

We are known for our Drupal expertise, our open and agile practices, and our commitment to building products that put people first.

Learn more about us at, or get in touch with us!

How we do it

At CivicActions, we believe that our approach to work is just as important as our technical and design expertise. We conquer big projects one piece at a time, collaborating with our clients throughout the process to ensure that every issue is solved and every deliverable met. And we always start by understanding the problems and talking to users so that our solutions meet real human needs.

Our project managers and tech leads are Scrum Certified and follow the Agile process. We use video conferencing, weekly budget reports, client status meeting updates, online tools and risk assessment to ensure our projects stay on-track and on-budget.

No matter the challenge, we maintain honest communication and build positive relationships with our clients and colleagues. And we follow the principles of the U.S. Digital Services Playbook to make sure our work aligns with current standards for government technology modernization. 

Our team and culture

People say there’s “something magical” about working with the people of CivicActions. That’s because we practice authentic communication, smart problem solving, and a dedication to balance in our personal and professional lives.

CivicActions is a fully distributed team across the United States and Canada. We are always working to improve our processes and build human connection. We are people first, striving to make the world better through our work, but also creating an environment that allows us to care for ourselves and each other.

Many of our team members are leaders in the free and open source software communities, because we believe community is fundamental to sustainable civic technology development. We share our insights and build on the work of others, adhering to a “fiercely open” mentality that allows the most innovative ideas to shape our work.

Learn more about our team and culture at

Featured clients

Since our founding in 2004, we have served some of the world’s most admired public sector institutions, nonprofits, and NGOs. Since 2014 we have focused on partnerships with government agencies, helping them leverage web-based technologies to effectively deliver on mission-critical services. Featured clients include:

  • U.S. Department of Veterans Affairs
  • Centers for Medicare and Medicaid Services
  • National Science Foundation
  • U.S. Department of Education
  • Defense Security Cooperation Agency
  • California Department of Technology
  • California Child Welfare Digital Services
  • San Francisco Department of the Environment
  • New York Metropolitan Transportation Authority
  • Federal Communications Commission
  • Doctors Without Borders
  • Smithsonian Institution

Case Studies


Centers for Medicare and Medicaid Services - Drupal 8/9
Improving the online experience for Medicare beneficiaries

U.S. Department of Veterans Affairs - Decoupled Drupal 8
Helping Veterans access care and benefits online

U.S. Department of Education - Drupal 7/8
Modern learning platforms for adult education

National Science Foundation - Drupal 8/9
A smoother path to scientific research and discovery

New York Metropolitan Transit Authority - Decoupled Drupal 8
Better transit service with real-time data

Federal Communications Commission - Drupal 6/7
Building a modern web experience for FCC customers


Drupal has been the star of our service catalog since the beginning. CivicActions is unmatched in helping public sector organizations transition from unwieldy legacy systems to using modern, flexible platforms powered by Drupal that meet user needs and business goals. 

We offer professional services across the product lifecycle from discovery and planning through design, development, and ongoing maintenance and improvement.

Our core competencies include:

  • Website & Content Management System development and migration
  • Cybersecurity & DevSecOps
  • Product & Content design and strategy
  • IT, Infrastructure, & Service modernization
  • Workforce development and training
  • Accessibility compliance & awareness
  • Data services

Learn more at

Contracting with us

We work with organizations in both the United States and Canada. CivicActions services can be procured through these contracting vehicles:

  • CMAS
  • GOV.UK Digital Marketplace G-Cloud
  • LOC IDIQ (sub to Ad Hoc)
  • CIO SP3 (RIVA)

Learn more at

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