Christine Coughlan (ccoughlan)

With a background in library and information science, Chris has extensive experience working with a variety of web-enabled information systems. She has always enjoyed what librarians call the reference interview – it’s about understanding who you’re talking to and what information they seek. Accordingly, she believes a web experience expands beyond content on a page to a conversation between the viewer and the content owner. She works with stakeholders to interpret user needs, strategic objectives and content to anticipate the user’s needs before a first interaction and create an experience that supports digital conversations and findability.

Chris has worked with impactful organizations such as Human Rights Watch, UC Berkeley and the World Wildlife Fund to create systems that focus on the user and further the organization’s goals. She has spoken at Design4Drupal, World IA Day – Denver, EduWeb, Special Libraries Association events, DrupalCon and regional Drupal Camps.