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Liip has documented the redesign of the Basel-Stadt cantonal website using Drupal, a headless frontend architecture, and an AI-assisted public information chatbot named “Alva.” The project reorganised government information around citizen needs instead of administrative structures while introducing large-scale editorial governance and cross-department content workflows. Accompanying documentation also describes extended testing, answer verification, and feedback-driven refinement processes designed to improve the reliability of AI-generated public information. ...more