Jeroen Spitaels’ Drupal AI Summit NYC session used the EPSO rollout to show how AI search is moving from experiment to governed public-sector infrastructure. The case centred on a retrieval-augmented search layer for EU Careers that answers candidate questions from controlled source content, cites official material, and keeps human contact-centre handling for harder cases. For Drupal teams, the practical point is not the chatbot interface, but the structured content, traceability, staged rollout, and data assurances behind it.
...more