Toimipistesovellus Application Enhances Customer Service Efficiency at HUS Diagnostic Center

The HUS Diagnostic Center, Finland’s leading provider of clinical laboratory and medical imaging services, has implemented the Toimipistesovellus application, developed by Druid Oy, to enhance the efficiency of its centralized customer service operations. The multilingual application, built on Drupal and launched in January 2024, consolidates essential information from around 160 locations into a single, easily accessible format. This streamlines updates on opening hours, service availability, and emergency changes, which are now shared across internal teams and displayed on the hus.fi website. Customer Service Manager Juha Westerholm notes that the centralized, automated updates improve accessibility and information consistency, while Project Manager Jesse Tikka highlights the integration interfaces that facilitate data sharing across HUS applications, ultimately benefiting end customers. The collaborative project, launched in May 2023, has progressed smoothly and met internal needs, with plans for expanded functionality in the future. Druid continues to support and maintain the Toimipistesovellus application, ensuring ongoing service enhancements for HUS.