Your Dashboard Is Lying: Goodhart's Law and the Metrics Crisis in AI-Era Drupal Delivery
Speakers
In the age of AI-driven project management, delivery metrics can create a misleading sense of success. With tools that automate ticket resolution and enhance velocity, teams often find their dashboards glowing with green indicators of progress. However, the reality may be starkly different, as clients escalate issues that these metrics fail to capture. This phenomenon is rooted in Goodhart's Law, which posits that once a measure becomes a target, it ceases to be a good measure.
By examining the implications of this law within the context of Drupal delivery, teams are encouraged to reassess their reliance on superficial metrics. The session challenges participants to explore deeper, more qualitative indicators of project health and client satisfaction. It also emphasizes the importance of aligning team goals with actual user needs, rather than merely chasing numerical targets that can distort the true picture of project performance.
