DSFederal Streamlines Medicaid Content with Drupal

Staff Reporter

DSFederal has published a case study highlighting its work with the Center for Medicaid and CHIP Services at the Centers for Medicare and Medicaid Services. The digital content and data services team manages public-facing websites that serve over 10 million annual users, ensuring all content meets Section 508 accessibility requirements, follows CMS style guidelines, and adheres to plain language principles.

The team handles more than 200 content tickets per month, including time-sensitive regulatory updates. They maintain a Drupal-based system that enables structured workflows, real-time dashboards, and surge protocols. With over 55 active datasets under management, DSFederal also oversees rigorous data validation and formatting, ensuring that complex public health data is accurate, accessible, and presented in user-friendly formats. Their work involves close coordination with multiple CMCS divisions, balancing technical implementation with stakeholder alignment.

Through daily operational oversight, automated accessibility monitoring, and continuous user feedback, DSFederal supports CMCS in delivering reliable, high-quality digital content. The case study reports over 12,000 completed content requests, a 99 percent SLA compliance rate, and zero critical post-deployment errors. Their integrated approach demonstrates the importance of combining content strategy, data governance, and user-centered design in federal digital service delivery.

Reference: Connecting Millions to Critical Healthcare Information, DSFederal, Inc.

Healthcare

Drupal

CMS

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