AI Chatbots for County Websites: A Comprehensive Guide

AI chatbox

Josh Estep of Promet Source recently authored an extensive guide on implementing AI chatbots on county websites, emphasizing the importance of enhancing citizen engagement and local government customer service. The guide outlines a methodical approach to chatbot integration, from planning and development phases through deployment and ongoing maintenance, with a focus on Drupal platforms. During a live demo for Drupal4Gov, Josh showcased "Fin," a chatbot developed for the Martin County Library System, which exemplifies how AI can streamline interactions between citizens and government services. This comprehensive guide serves as a crucial resource for government entities looking to adopt AI technology to improve service delivery.

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